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Bilingual Customer Relations Associate -

Job description

At CandorVision (division of CandorPharm Inc.) we provide a cutting-edge technology portfolio to health professionals across Canada. Already a leader in preservative-free eye treatments, we’re one of Canada’s fastest growing healthcare companies, headquartered in Montreal near the McGill Super hospital.

We are currently looking for an enthusiastic, full-time Customer Relations Associate (M/F), who will play an important role in our small but dynamic team, dedicated to building and improving our fast-growing business. When our customers or patients contact us, they receive personalized attention from a knowledgeable employee, not a call centre.

At CandorVision your role will involve:

  • Communicating with current and potential B2B customers and patients via phone and email (inbound and outbound)

  • Introducing our treatments to doctors and clinic staff and providing relevant information

  • Assisting with order processing, special projects, and supporting Customer Relations team

  • Occasional administrative and receptionist tasks

Requirements and Qualifications:

  • You have a minimum of 1–2 years of sales/customer service experience

  • You communicate perfectly in English and French, both written and verbal

  • You enjoy speaking over the phone and are a strong verbal communication with active listening skills

  • You are able to maintain a positive attitude

  • You have excellent presentation and interpersonal skills

  • You are energetic, yet personable, open-minded and caring

  • You are strong organization skills, proactive work ethic and attention to detail

  • You’re a team player; collaborative, and ready to help where needed

  • You can multitask, prioritize, and manage time effectively

  • You are an autonomous worker

  • You know how to use MS Office and are open to adapt to new systems

  • You are committed to adaption to dynamic circumstances in an entrepreneurial environment with a positive attitude

  • Previous experience in the pharmaceutical/optical/health/beauty industry is an asset

  • Previous experience working with high-end brands or products is welcome

What we offer:

  • Starting salary of $42,000 with growth opportunities

  • Regular office hours (Monday to Friday, 9am to 5pm)

  • Friendly, multicultural team of reliable and cheerful individuals

  • Interesting work where no day is the same

  • Learning and self-development opportunities

  • Hybrid work schedule

  • Our beautiful office is in Westmount (8 minutes’ walk from the Vendôme metro)

Impress us with your resume. Tell us in a few words what you believe makes you an excellent addition to our team!

Job Types: Full-time, Permanent


  • Dental care

  • Extended health care

  • Paid time off

  • Vision care

Schedule: Monday to Friday

To apply, please email your resume to, or apply for this job via LinkedIn.

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