CandorVision COVID-19 Response – Update
- The CandorVision Blog
- May 14, 2020
- 2 min read
Updated: Nov 22, 2022
The safety of patients, eye health professionals, our business partners, our team and their families, continues to be our top priority.
CandorVision has been implementing contingency measures to ensure continuity of supply and communications. Our entire team is working remotely, continuing operations and providing clinic and patient support during our usual business hours of Monday to Friday, 9 a.m. to 5 p.m. EST.
CandorVision treatments continue to be available at selected optometry clinics and behind the counter at the usual major pharmacy chains. NEW: ALL our products can now be ordered by most independent pharmacies and smaller pharmacy groups via Canada’s largest wholesaler.
If you are concerned about the availability of your favourite CandorVision treatment (HYLO®, HYLO®GEL, HYLO®-DUAL, OCUNOX® Eye Ointment, CALMO® Eye Spray, CALMO® Lid Care or our NEW NACLINO™ sterile lid wipes), we recommend that you call your local optometry clinic or pharmacy in advance to inquire about possible delivery or pick-up options.
CandorVision is a Canadian-owned and operated company. Eye health professionals such as ophthalmologists and optometrists, as well as their patients, have always been our main priority since the very beginning seven years ago. Working together, we have elevated the standard of care for Canadian dry eye patients to a new level. HYLO® has been established as the “Gold Standard” in preservative-free, phosphate-free and dry eye treatment and thereby improving the health and well-being of millions of patients.
We are optimistic about the future! With some provincial restrictions already lifted and others imminent, we look forward to working closely with clinics, pharmacies and their patients each step of the way to recovery. With health and safety as THE most recent top patient priority, now is the time to remember: Don’t forget about your eyes, your eyes are everything!
We are committed to keeping you informed as the situation evolves. Thank you for your kind support!
Your CandorVision Team
I appreciated how CandorVision kept updating customers on product availability and safety measures during the height of restrictions so eye care stayed accessible when it mattered most. When I needed to reorder a prescription from Ro the website suddenly wouldn’t process my payment and kept showing errors. Checking ro customer service phone number connected me with support that quickly fixed the issue and confirmed the order within minutes. Now my refills arrive on time every month without any stress and I can focus on daily routines with peace of mind.