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Addressing Concerns Related to the Recall of Certain Eye Drops in the USA

Montreal, February 9th, 2023

The FDA recently warned consumers and health care providers not to purchase and to immediately stop the use of EzriCare Artificial Tears in the United States of America.

These eye drops in question are completely different in terms of composition and delivery system compared to what CANDORVISION™ is offering.

Any product applied to the eye must be sterile to prevent intraocular infections. Bacterial contamination during use is prevented by either preservatives or specially designed dispensers, which keep the contents sterile.

CANDORVISION™'s family of HYLO® preservative-free dry eye treatments feature a unique German-engineered and German-made airless pump system, which delivers one drop at a time, while preventing contaminated air from coming in contact with the liquid inside the bottle. This proven technology guarantees that HYLO® is kept sterile during storage and for 6 months after first use.

The German-engineered HYLO® COMOD® technology is the world’s first preservative-free multi-dose delivery system. With more than 200 million units sold worldwide and now almost a decade in Canada, no case of contamination has ever occurred for the HYLO® family of preservative-free dry eye treatments. For more information about the HYLO® technology (COMOD® system):

As a Canadian-owned and run company, CANDORVISION™ believes that quality starts by placing patient safety and success at the heart of our operations.

Why is preservative free important? Preservatives can damage the cells of the eye surface, destroy the natural tear film and be the cause of intolerance reactions. A reliable, sterile technology like HYLO®’s means that no preservatives are required, which helps to safeguard eye health and avoid unwanted complications, for example when using HYLO® after surgeries or for long-term treatment of dry eye disease.

CANDORVISION™ | Your Eyes are Everything!


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